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Leylines

Shipping & Returns Policy

Last Updated: June 2026

Shipping

We ship all orders via Royal Mail or InPost, both fully tracked and insured.

  • Orders under £50 — shipping is £3
  • Orders £50 and over — shipping is £5

We aim to dispatch within 1–2 working days. Once posted, we'll send your tracking number. For signed-for or special deliveries, please contact us before ordering — we're happy to quote you.

International shipping? Not currently — we're UK only for now.

Returns — The Short Version

We want you to love what you get, but we know things happen. If something's wrong, tell us within 14 days of delivery. Return shipping is on you, unless we sent a faulty item — then we'll cover it.

Returns — By Product Type

Sealed Product (boosters, boxes, decks)

Unopened and still in its original plastic wrap? You can return it for a refund. If the plastic seal is broken, we cannot accept returns — unless the product itself is faulty (e.g., missing contents or manufacturer defect). Faulty items? We'll replace or refund, and we'll pay return postage.

Singles

We grade every card honestly (Near Mint, Excellent, etc.). Returns are accepted only if:

  • The card's condition clearly doesn't match the listing, or
  • It's damaged in transit (send us a photo within 48 hours of delivery).
  • You simply don't want the cards.

Accessories (sleeves, deck boxes, playmats, etc.)

We accept returns only if the item is completely unused, unopened, and in its original packaging. If it's been opened or shows any wear, we can't take it back.

How to Return

To start a return, go to your profile and raise a return request against the relevant order. An admin will review it and get back to you shortly — we'll reach out via email or Discord with our returns address and any specific instructions.

You arrange and pay for return shipping (unless we've agreed it's a faulty item — then we'll send you a prepaid label). We recommend using a tracked service — you're responsible for the item until it reaches us.

Refunds

Once we receive and inspect your return, we'll refund your original payment method within 3–5 working days. Shipping costs are non-refundable unless the return is due to our error or a faulty product.

Damaged in Transit?

If your parcel looks beaten up, or contents are damaged, take photos of the packaging and the item before opening anything, and email us within 48 hours. We'll sort a replacement or refund via Royal Mail insurance — no hassle.

One more thing…

We're collectors too. If you're unsure about a card's condition, just ask before buying — we're happy to send extra photos. And if you ever feel we've got a grade wrong, talk to us. We'd rather make it right than argue.

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