Terms & Conditions

1. About Us

These Terms & Conditions govern your use of the Leylines website and any purchase you make from us. “Leylines”, “we”, “us”, and “our” refer to Leylines, a trading card game retailer operating in the United Kingdom.

By using our website or placing an order, you agree to these terms. If you do not agree, please do not use our services.

For any queries, contact us at: hello@leylines.uk

2. Eligibility

You must be at least 16 years old to create an account or place an order. By using our services you confirm you meet this requirement. If you are under 18, you should have parental or guardian consent before making a purchase.

3. Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase. A contract between you and Leylines is formed only when we confirm your order and payment has been successfully processed. We reserve the right to refuse or cancel any order at our discretion, including where:

• An item was listed in error or at an incorrect price.
• We are unable to fulfil the order due to stock discrepancies.
• We suspect fraudulent activity.
• Payment is declined or cannot be verified.

Where we cancel your order, you will receive a full refund within 5–10 business days.

4. Prices and Payment

All prices are displayed in pounds sterling (£) and are inclusive of any applicable VAT where required. Prices are subject to change without notice, but changes will not affect orders already confirmed.

Payment must be made in full at the time of ordering. We accept payment via the methods displayed at checkout (including PayPal and Pay by Bank). Your payment details are processed securely by our payment providers and are never stored on our servers.

5. Card Condition Standards

Single cards are graded using the following condition scale, consistent with industry standards:

• NM (Near Mint) — Card shows no or minimal signs of wear. Essentially pack-fresh condition.
• LP (Lightly Played) — Minor wear such as very slight edge or corner wear. Card remains fully playable without sleeves.
• MP (Moderately Played) — Noticeable wear including edge wear, minor creases, or scuffing. Sleeves strongly recommended.
• HP (Heavily Played) — Significant wear. May have creasing, heavy scratching, or whitening on edges. Sleeve required for competitive play.
• DMG (Damaged) — Card has major defects such as tears, severe creases, water damage, or writing. Intended for casual or collection use.

We make every reasonable effort to grade cards accurately. If you believe a card was significantly misgraded, please contact us within 7 days of receipt.

6. Delivery

Delivery options, timescales, and costs are set out in our Shipping & Returns Policy. We aim to dispatch all orders within 1–2 business days of payment confirmation.

We ship via Royal Mail or InPost, both fully tracked and insured. For InPost deliveries, a phone number is required so that the carrier can send your parcel locker code and collection notifications. If your saved address does not already have a phone number, you will be asked to provide one when placing your order. Your phone number is saved to that address for future orders and shared only with the carrier. See our Privacy Policy for full details.

Risk of loss or damage to goods passes to you upon delivery. Title to the goods passes to you upon receipt of cleared payment.

We are not liable for delays caused by the postal carrier, customs, or circumstances outside our reasonable control.

7. Right to Cancel (Consumer Contracts Regulations 2013)

If you are a consumer (not buying for business purposes), you have the right to cancel your order within 14 days of receiving the goods, without giving any reason. This is your statutory cooling-off period.

To exercise this right, you must notify us clearly before the 14-day period expires, by email at hello@leylines.uk, stating your name, order number, and the items you wish to cancel.

You must return the goods to us within 14 days of notifying us of cancellation. Return postage is your responsibility unless the item is faulty or was sent in error. We recommend using a tracked service.

We will issue a refund — including standard outbound delivery costs — within 14 days of receiving the returned goods, or of receiving evidence that you have sent them back. Refunds are made using the same payment method as your original purchase.

The right to cancel does not apply to items that are clearly personalised or that have been opened or used in a way that would prevent resale.

8. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If an item you receive is faulty, damaged in transit, or significantly different from how it was described:

• Within 30 days of receipt: you are entitled to a full refund or replacement.
• Within 6 months: we will repair or replace the item, or give a full or partial refund if repair or replacement is not possible.

Please contact us at hello@leylines.uk with your order number and a photo of the issue. We aim to resolve all disputes promptly and fairly.

9. Events

When registering for an event, your registration constitutes a booking. Event fees are non-refundable unless the event is cancelled or significantly changed by us. We reserve the right to cancel or reschedule events; in such cases, registered attendees will receive a full refund of their entry fee.

Attendees must comply with the event rules as published. We reserve the right to remove any attendee from an event for disruptive, abusive, or unsportsmanlike behaviour without refund.

10. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, abuse our staff, or are used for any unlawful purpose.

Information about how we process your personal data, and your rights under UK GDPR, is set out in our Privacy Policy.

11. Intellectual Property

All original content on this website — including text, logos, and design — is owned by Leylines or used with permission. You may not reproduce or use our content without prior written consent.

Card images and all related game intellectual property displayed on this site belong to their respective rights holders:

• Magic: The Gathering — card names, card images, mana symbols, and all related content are © Wizards of the Coast, LLC, a subsidiary of Hasbro, Inc.
• Pokémon — card names, card images, and all related content are © The Pokémon Company International, Nintendo, Game Freak, and Creatures Inc.
• ONE PIECE Card Game — card names, card images, and all related content are © Bandai Co., Ltd.

Leylines is not produced by, endorsed by, or affiliated with any of these companies. We display card images solely to identify the products we sell, in accordance with each publisher’s fan and retailer content guidelines.

12. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.

Subject to the above, our total liability to you for any loss or damage arising from your use of our services shall not exceed the amount you paid for the relevant order. We are not liable for indirect or consequential losses, loss of profit, or loss of data.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The date at the top of this page shows when they were last revised. Continued use of our website after changes are posted constitutes acceptance of the new terms. For significant changes, we will notify registered account holders by email.

14. Referral Programme

When you place an order, you may receive a personal referral code. You can share this code with friends; if 5 or more friends place an order using your code, you will unlock a special reward.

The referral reward is limited to one per customer. Each referral code is tied to a single account and cannot be transferred.

Creating fake, duplicate, or otherwise fraudulent accounts in order to artificially inflate your referral count is a serious violation of these Terms & Conditions. If we detect such abuse, we reserve the right to:

• Immediately suspend or permanently ban the accounts involved.
• Forfeit any referral reward that was earned through fraudulent activity.
• Take any further action we consider appropriate.

We reserve the right to amend or withdraw the referral programme at any time without prior notice.

15. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer and reside in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution, but we will always try to resolve complaints directly.